Glass Concentrate Nail 10mm 14mm 19mm 20mm 3 Color Accessories
FAQ
Q:What if the item(s)broken when i receive it?
A:Please contact usimmediately and sent us several clear photos showing the faulty part(s).
Once weconfirmed,we can re-ship a new one or make a full refund.
Q:what if something ismissed?
A:Please contact usimmediately and keep the original package,sending us the photos of the package
that we can figure out if we forget to send the item(s) or they just hiding insome place.
Q:What if I didn’treceive my package?
A:Normally,mostpackages can be delivered
Within 30 days (pleasesee the time in transit table above).If the delivery time is over 30 days,pleasecontact us.
Q:What if the item(s)comes with the wrong size?
A:Please note,as ourglass products are handmade,so the height and weight of bong may have 5 to 10%errors,which is acceptable and cannot consider as “the wrong size”.
The following status can be considered as “the wrong size”
a.Differentjoint size,(e.g.You order a bowl with 18mm male, but you received a bowl with14mm male)
b.Differentjojnt type.(e.g.You order a bowl with 18mm male, but you received a bowl 18mmfemale.)
c.Differentlength.(e.g.You order one 4 inches downstem,but received 5 inches one.)
d.Differentangle.(e.g.You order one 45°ash catcher but received a 90°one.)
Q.Whatif the item(s) comes with the wrong color?
A.Pleasenote,the color of our images isadjustedby the professional monitor which is same as the real products.
